Terms and Conditions

1. About these terms

GuestsGuide is an online service based in the UK. You can contact us by email at support@guestsguide.co.uk.

These terms apply whether you use GuestsGuide for your business or as a consumer. Some parts only apply to consumers (people acting for purposes outside their trade, business, craft or profession) and say so. They work alongside our Subscription & Cancellation Policy and Privacy Policy.

2. What GuestsGuide provides

GuestsGuide is a self-service online platform that lets holiday-let and short-term rental hosts create, host and share digital guest guides for their properties, with a guest link, QR code and printable sign for each published guide.

GuestsGuide does not:

• manage bookings, payments from guests, calendars, or listings on Airbnb or other platforms;
• write, check or set up your guide for you — the setup fee covers setting up your property on the platform for self-service use;
• give legal, safety, tax or regulatory advice about letting your property;
• take part in, or take responsibility for, any stay or agreement between you and your guests.

3. Your account

• You must be 18 or over and give accurate details when you register.
• The account belongs to the person or business that registered it. You're responsible for everything done through it, so keep your password secure and don't share your sign-in.
• Tell us straight away at support@guestsguide.co.uk if you think someone else has accessed your account.
• Creating an account and editing drafts is free. Publishing a guide for guests needs an active subscription for that property.

4. Prices, payment and renewal

• Each property is subscribed and billed separately. For each property there is a one-off setup fee of £99.00, charged with that property's first payment, and a subscription of £39.99 per month.
• The first payment for a new property is therefore £138.99 (£99.00 setup fee + £39.99 first month). The setup fee isn't part of the monthly price and isn't charged again for the same property, including if you cancel and later resubscribe it — unless the setup fee was refunded, in which case it's due again.
• The prices shown are the full amount you pay — no VAT or other tax is added at checkout. All charges are in pounds sterling (GBP).
• Payment is taken when you complete checkout. By subscribing you authorise us, through our payment provider Stripe, to charge your chosen payment method £39.99 every month on the same date as your first payment until you cancel.
• Every charge is shown, itemised, before you pay, and you can see each property's payments on its Billing page.
• We may change the price of the subscription. We'll tell you at least 30 days before a change affects an existing subscription, and you can cancel before it takes effect.

5. Cancellation and refunds

You can cancel any property's subscription at any time from its Billing page. Cancellation takes effect at the end of the month you've paid for; you won't be charged again and the guide stays online until then. Full details — including failed payments, refunds and what happens to your guide — are in our Subscription & Cancellation Policy.

If you're a consumer, you also have a legal right to cancel within 14 days of subscribing a property, as explained in that policy. If you asked for the service to start straight away, you may have to pay for the service provided up to the time you cancel.

6. Your content and responsibilities

• You're responsible for the information, photos and links you put into your guides, and for keeping them accurate and up to date — especially safety and emergency information, arrival instructions and house rules.
• Your content must be lawful. You must own it or have permission to use it, including photos taken by others and personal information about anyone other than you (for example a co-host's phone number).
• Remember that a published guide can be opened by anyone with its link or QR code. Don't include information you wouldn't want a guest or anyone they share it with to see.
• You're responsible for complying with the laws and platform rules that apply to letting your property.

You keep ownership of your content. You give us a non-exclusive, royalty-free licence to store, copy, resize, format and display it only as needed to run GuestsGuide for you — for example to show your draft to you and your published guide to guests. The licence ends when you delete the content, except for copies we must keep for legal reasons.

7. Acceptable use

You must not use GuestsGuide to:

• publish anything unlawful, misleading, defamatory, discriminatory, obscene or that infringes someone else's rights;
• publish guides for properties you don't have the right to let or manage;
• send spam, malware or phishing links, or use guides to collect guests' information deceptively;
• try to access other people's accounts or data, test or bypass our security, or overload or disrupt the service;
• copy, resell or scrape the service, or use automated tools to access it other than through normal use;
• pretend to be someone else or misrepresent your connection with a property or business.

8. Our intellectual property

The GuestsGuide website, software, designs, templates and branding belong to us or our licensors. While your account is open, we give you a personal, non-transferable right to use them to create and share your guides. Printed QR signs you make for your own properties are yours to use.

9. Third-party services and links

Payments are processed by Stripe under Stripe's own terms. Google sign-in is provided by Google. Guides can contain links to other websites, such as restaurants, attractions and review sites. We don't control those services or websites and aren't responsible for their content or availability.

10. Availability, support and changes

• We aim to keep GuestsGuide available at all times but can't promise it will never be interrupted — for example during maintenance, updates or problems with our providers. We'll try to keep planned interruptions short and give notice where we can.
• Support is by email at support@guestsguide.co.uk. We aim to reply within one working day.
• We may improve or change features. If a change significantly reduces what you're paying for, we'll tell you in advance and you can cancel.

11. Suspension and termination

You can stop using GuestsGuide at any time by cancelling your subscriptions or deleting your account from the dashboard. We may suspend a guide or account, or end these terms, if you seriously or repeatedly break them, if payments can't be collected, if your content is unlawful or puts others at risk, or if we have to for legal or security reasons. Where reasonable we'll tell you first and give you a chance to put things right. If we close the whole service, we'll give at least 30 days' notice and refund any payment for time after it closes.

When a subscription ends, its guide is hidden from guests and its link and QR code stop showing the guide. Your property details and photos stay in your account unless you delete them. Any amount already due remains payable.

12. Our responsibility to you

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't legally be limited or excluded.
• We're responsible for loss you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable.
• We're not responsible for the content of your guides, for how guests use them, for anything that happens during a stay, or for loss caused by events outside our reasonable control.
• If you use GuestsGuide for business, we're not liable for loss of profits, revenue, bookings, business or goodwill, or for indirect or consequential loss, and our total liability to you for each property is limited to the amount you paid for that property in the 12 months before the claim.

13. Your legal rights as a consumer

If you're a consumer, you have legal rights under the Consumer Rights Act 2015, including that our service must be provided with reasonable care and skill and as described. If it isn't, you can ask us to fix it or, if that isn't possible, for some money back. Nothing in these terms affects those rights. For more information, see Citizens Advice.

14. Changes to these terms

We may update these terms, for example to reflect changes to the service or the law. We'll give at least 30 days' notice of changes that affect existing subscriptions, by email or in the dashboard. If you don't agree, you can cancel before the change takes effect.

15. Law and disputes

These terms are governed by the law of the part of the United Kingdom in which GuestsGuide's operator is established. If you're a consumer, you can bring a claim in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live. If you're a business, disputes will be dealt with by the courts of that part of the UK.

If something goes wrong, please contact us first at support@guestsguide.co.uk — we'll try to sort it out quickly.

16. General

• These terms, together with the policies linked above, are the whole agreement between you and us about GuestsGuide.
• If a court decides part of these terms can't be enforced, the rest still applies.
• We may transfer our rights and obligations to another organisation, but this won't reduce your rights. You need our agreement to transfer yours.
• No one other than you and us has any right to enforce these terms.